FAQ and Help Center
See here the most frequently asked questions about our products.
Didn't it help? You can contact the support team at the bottom of this page.
Getting Started
Which editing software and apps are compatible?
Our Platinum Bundle works with:
• Adobe Premiere Pro /After Effects
• DaVinci Resolve
• Final Cut Pro
• CapCut
• Filmora
• Vegas Pro
• LumaFusion
• Avid Media Composer
• CyberLink PowerDirector
• Movavi Video Editor
• HitFilm Express
• Magix Movie
• Pinnacle Studio
• Corel VideoStudio
It works on all versions of your editing software on both Windows and MacOS. Our bundle also works on all tablets and mobile apps.
Our assets are custom made for various editing software and apps by our team. This ensures that the assets will work perfectly on your preferred software or app with the matching files.
Can I download the assets for multiple software programs and apps?
Yes! After purchasing your product, you can download the packs for multiple software programs and apps from our download center. There are no additional costs involved — you get access to all downloads. So if you edit in both Premiere Pro and CapCut, you can download and use our packs for both.
Which payment methods do you support?
You can pay with Visa, Mastercard, Amex, Apple Pay, Google Pay, PayPal, Union Pay and Shop Pay.
Is this a one-time payment?
Yes, it's a one-time payment with lifetime access. No extra costs in the future and no subscription.
Can I use the assets on any kind of project?
You can use all of our assets in any project you can imagine, including commercials, social media, YouTube, local/regional TV broadcast, business presentations, short films, feature films, and advertising content. Anywhere, anytime, we’ve got you covered.
How much storage space do I need?
With the Platinum Bundle you need 15 GB of free space before installing.
How will I receive my order?
After your purchase, you’ll get immediate 24/7 access to our download center.
Download your packs whenever you want — one by one or all at once. You’ll also receive an email with your access link, so you can always come back and download your packs again.
Choose the software or apps you want to download for. Multiple selections are possible.
The total download size is 18 GB.
On how many devices am I allowed to use the assets?
You can use our assets on 3 different devices (that belong to you). If you need more, send us a message.
Your Order
How do I access the download center?
After your purchase, you’ll get immediate 24/7 access to our download center.
Download your packs whenever you want — one by one or all at once. You’ll also receive an email with your access link, so you can always come back and download your packs again.
Choose the software or apps you want to download for. Multiple selections are possible.
The total download size is 18 GB.
I can't unzip my download files
If you use Windows it might happen that you are not able to unzip the files with your standard zip-opener. We recommend using 7Zip (on Windows). This zip-opener is more allround, so we actually recommend to always use it :)
You can also send us an email and we will send you an already unzipped download link.
I did not receive my download access
The email is sent immediately after your purchase. Please check your spam or junk folder, as it may have ended up there. It’s also possible that the email address entered during checkout was incorrect.
If you still can’t find the email, just send us a message and we’ll be happy to provide you with new access to our download center.
Is the Video Installation Guide also here in the download links?
Of course! You can find this in the "Video Installation guide" folder and it will also be sent in the confirmation email and the email with the download links.
After your purchase
How long will it take to get my order?
You will receive your assets right after your purchase. You will be up and running in only a couple of minutes from the moment you made the purchase.
How do I install all the assets?
Our assets are very easy to use. Almost everything is just drag and drop into your timeline. Some assets require a one-time installation, which only takes a few minutes. You can see how to do this in the video installation guide.
This guide will be sent with your purchase. If you need more help, please contact our support team.
Where can I find my invoice?
You will receive an invoice directly after your purchase. This is your order confirmation email which contains all the info.
I'm switching from video editing software, what now?
Send our support team a message indicating which software you are currently using and which one you are switching to. They will help you further.
Are there future updates to the assets included?
Yes. We update all assets a few times per quarter. We also check whether everything is still working correctly.
Do you need more help? Send a message to our support team.
Our customer support is available Monday to Saturday: 8am-8:30pm.
We will handle your email within 24 hours. Most of the time we are way quicker.

